Help Desk
Order & Purchase
How to buy: We accept the following credit cards: Mastercard, Visa, American Express, Diners Club (please do not send checks or cash). We also support 'PayPal' transactions (for more info go to www.paypal.com). In any case your credit card will be charged only before shipment.
Methods of Payment: You can purchase by Phone, Fax or fill in our SECURE Online Order Form.
Sales Policy & Security
Security: In order to achieve high standards which correspond with our company's security policy, all client information is transmitted using the most secure encryption protocol available in the market (128 bit SSL). In order to protect our clients, a credit card ID number is requested. The card ID is a 3 digit security code that is printed on the back of your credit card. The card ID protects you from online fraud by verifying that you are in possession of the card you are attempting to use. Gilai Collectibles will not give any of your details to any third party. Buying from us is secure and safe and if you have any questions, feel free to e-mail us.
Return Policy: Buying at our shop is risk free. We take great pride in our detailed descriptions and high resolution pictures which showcase our items. We offer a 10 day money back guarantee on all of our items. In the rare occasion that our item was mistakenly described and therefore did not meet your expectations, please contact us immediately. Upon further review, we will authorize you to ship the item back to us. We will then refund your credit card (excluding taxes, shipping and handling charges, and as long as it is returned in its original condition).
Discounts: Check out our weekly specials and updates posted regularly on the homepage.
Gift Wrapping: ...at Gilai Collectibles is completely FREE of charge!!! Just send us an e-mail saying it is a gift and we will wrap it nicely.
Shipping
We ship with either Standard Mail, Federal Express or EMS (Express Mail Service).
FedEx/EMS is slightly more expensive than Standard mail but we highly recommend it. We have shipped dozens of items to the United States and Europe using FedEx/EMS and they have always reached their destination quickly and safely, normally within 3-4 business days.
| Method | Estimated Time of Arrival | Tracking on the Internet? | Insurance? | Price | |
|---|---|---|---|---|---|
| USA/Europe | Asia | ||||
| FedEx/EMS | 3-4 Business Days | Yes | Yes | $29.00 | $38.00 |
| Standard Mail | 10-20 Business Days | No | No | $19.00 | $26.00 |
Here are examples* of shipping rates and time of arrival (note: 1 kg = 2.2 pounds) :
Using FedEx/EMS:
Europe & USA: up to 2.2 Pounds (1 kg) ==> $29.00
More than 2.2 Pounds- please add $10.00 for every additional 2 pounds.
Israel: All packages $15
Australia and Asia: First 1 kg $38.00. Each additional 1 KG please add $12.00
Example: Camera Lucida- from Jerusalem, Israel to New Jersey, USA: 3-5 business days, $28.00 US Dollars.
Using Standard Mail:
USA: up to 2.2 Pounds (1 kg) - $19.00. From 1-1.5 kg $25.00
Europe: up to 1 kg $19.00. From 1-1.5 kg $25.00
Israel: up to 1 kg $15.00. From 1-20 kg $19.00
Example: 2 large books from Jerusalem, Israel to Los-Angeles, CA :2-8 weeks, $25
Tracking your Shipment
For EMS and Registered Mail packages go to:
http://www.israelpost.co.il/itemtrace.nsf/mainsearch?openform&L=EN
If shipped to the USA, you can check the USPS website at:
http://www.usps.com/shipping/trackandconfirm.htm
For FedEx Packages pls go to:
http://fedex.com/il/
Other Countries' tracking websites:
UK - Parcel Force
Australia - Austrailian Post
Canada - Canada Post
Israel - Israel Post
* The above are examples. Shipping costs may vary according to weight and destination. Sales within Israel: Please add VAT at 16%.
* Packages may be subject to relevant duties and taxes in customer's country and are the sole responsibility of the Customer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information.
Customer Support
We promise to give you our full attention! If you have any questions, problems, complaints and suggestions- the staff at Gilai Collectibles will do its best to meet your needs.
Do not hesitate to call us directly at 972-2 6724472, send us a Fax to 972-25661735 or contact us by clicking here.